Shipping and Delivery
TIME MARBLE Online ships its products to customers anywhere in the United States. Stone products are very HEAVY which makes these products more expensive to ship when compared to other items you can purchase online like clothing, electronics, etc. Depending on the size and weight of your order, our integrated technology determines which method of shipment will be used. The FREE SHIPPING rate we provided is just qualified for the Continental US Street. For your orders to Alaska and Hawaii Street, US Protectorates Street, or APO/FPO Street, please get a shipping quote from us.
- Items can both be delivered to residential or commercial addresses.
- Small packages are shipped either with USPS or FedEx Ground Shipping service and larger packages are shipped out with highly reliable, bonded freight companies (e.g. EDI Express, R&L Carriers, Target Express, etc…..).
- For your larger orders or orders to AK or HI, please get a shipping quote from us.
- For larger orders, special shipping arrangements can be made and better shipping rates may be achieved. In these cases, when contacting us, please indicate whether you need the materials to be delivered to a residential address or a commercial address. In the case of residential deliveries, liftgate services will be provided. For commercial/business address deliveries, a loading/unloading dock will be needed at the receiving end and the materials will need to be offloaded with the help of unloading equipment (e.g. a forklift or a pallet jack).
- Larger orders can also be sent to a trucking terminal in the buyer’s area from where the buyer can pick up the materials. This option can help buyers obtain huge savings on the shipping costs of the materials ordered. In your email, please let us know if you’d like to get shipping pricing on this option as well.
NOTE: For larger orders that require delivery by truck, “CURBSIDE DELIVERY” only will be provided free of charge.
- LOCAL PICKUP IS AVAILABLE. PLEASE REACH US FOR FURTHER DETAILS.
- For all your purchases, please contact us for delivery arrangements. (Buyers need to contact TIME MARBLE Online and confirm their names, delivery addresses and contact phone numbers for the proper and timely delivery of their orders. All info can be sent to firstname.lastname@example.org with the item listing number. Service can also be obtained at (718) 599-0888.) Orders paid with PayPal or credit card (Visa, MasterCard, and AMEX) will be shipped out within 3 business days. Orders paid with other forms of payment (electronic check) will be shipped out within 3 business days after the payment is cleared with the bank.
- Once your order ships out of our fulfillment center, you will receive an e-mail with the tracking information.
- Samples ship via USPS or FedEx. Please allow 1-5 business days for processing and 2-10 business days for delivery. TIME MARBLE Online DOES NOT accepted returns on samples.
- Whoever is accepting the delivery must inspect the material and note any damage on the delivery slip before the driver leaves. You need to make sure that the order is inspected when delivered. If you are not going to be the one accepting the order, you have to make sure that the person signing the order is capable of doing so. You cannot sign the paperwork and let the driver leave until the order has been thoroughly inspected. If there is any damaged material, it must be noted on the paperwork in order for us to issue replacement material to you and for us to be properly reimbursed by the trucking company. If there is any damaged material, we will immediately reship your replacement for this material, as long as it was noted in the paperwork.